Taking details from telephoned Bomb Threat
- Immediately alert a colleague to the problem by note or signal but DO NOT put down the handset or cut off the conversation. Have a colleague contact the police while you are still on the phone if possible. If not, call the police straight afterwards to give the information and take their advice.
- Try to keep the caller talking (apologise for bad line, ask him/her to speak up etc.).
- Complete this form as you go along, asking questions in sequence if necessary.
MESSAGE (exact words):
WHERE IS IT?
WHAT TIME WILL IT GO OFF?
WHAT DOES IT LOOK LIKE?
WHAT KIND OF BOMB IS IT?
WHAT TYPE OF EXPLOSIVE?
WHY ARE YOU DOING THIS?
WHO ARE YOU?
NAME ADDRESS TIME OF CALL
Mark the details below that apply at the time of the call if possible
DETAILS OF CALLER:
Man / Woman / Child / Old / Young
SPEECH: Intoxicated / Rational / Rambling / Speech impediment / Laughing / Serious /
Accent (foreign/local) / Message read out / Spontaneous
DISTRACTIONS: Any noise on the line / Operator / Call phone / Pay tone / Coins inserted /
Mobile Phone noises / Interruptions / Persons in background
OTHER NOISES: Traffic / Talk / Typing / Machinery / Aircraft / Music / Children / Other
Your Details: Name
Telephone number on which call received:
Comments
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